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  • Program Director - International

    Posted: 09/18/2023


    Position Overview

    The Regional Supervisor is responsible for all aspects of supervising a team of Family Support Specialists (FSS) / Family Support Coordinators (FSC) providing culturally and linguistically appropriate Home Study and Post Release Services (HS/PRS) to unaccompanied children (UC) as part of the U.S. Committee for Refugees and Immigrants (USCRI) HS/PRS program. This position is hybrid and based in San Antonio.



    Agency Description
    YMCA International Services is a unique branch of the Y of Greater Houston and seeks to meet the needs of Houston’s significant refugee and immigrant communities.  We provide comprehensive programs that focus on building human assets and fostering self-sufficiency.


    Duties /Responsibilities
    Regional Supervisor primary responsibilities include:


    • Lead and supervise staff providing home study and post release services (HS/PRS);
    • Direct and coordinate HS/PRS to unaccompanied children;
    • Review, edit and approve home study and home visits reports;
    • Ensure compliance with USCRI and ORR requirements and policies governing the provision of HS/PRS;
    • Coordinate and conduct training and onboarding of new staff;
    • Provide ongoing leadership, direction, development, coaching, counseling, oversight and support to staff to ensure child welfare principles and social work best practices are central components of HS/PRS;
    • Conduct time-sensitive and thorough home study assessments for potential placements for UC, including background interviews, home assessment, and case analysis;
    • Provide culturally and linguistically appropriate post placement services and comprehensive case management for UC;
    • Conduct brief interventions to help families address crises and manage conflict, as needed;
    • Complete individualized needs assessments with UC and sponsor, and develop case plans with particular attention to culture, language, and special circumstances;
    • Identify partnership opportunities and conduct strategic outreach to local service providers to raise awareness and enhance existing support networks to children and families;
    • Coordinate and communicate effectively with key stakeholders; identifies partnership opportunities, and conducts strategic outreach to local service providers to raise awareness and enhance existing support networks to children and families;
    • Assists in the marketing and distribution of program information, vertical updates and social media postings;
    • Develops and monitors program budget to meet fiscal objectives;
    • Assists in YMCA fundraising activities and special events;
    • Participates in all required trainings, meetings and programming required by USCRI and ORR;
    • Other duties may be assigned.



    • Master of Social Work or an equivalent advanced degree in behavioral science (e.g., education, psychology, sociology) or social services field with 3 years of progressive experience in the fields listed above. An outstanding candidate who holds a bachelor’s degree in social work, a behavioral science, or a social services field and who also has at least 5 years of progressive experience that demonstrates both supervisory and case management experience may be considered. License Master of Social Work in the State of Texas is preferred.
    • Experience conducting home studies and writing professional, thorough assessment reports;
    • Demonstrated understanding and experience with case management, home placements, and child welfare;
    • Excellent judgment and leadership ability; must be able to make independent decisions which ensure that outstanding services are being provided within necessary timeframes, and that the team and team members are complying with all required policies and procedures;
    • Extensive knowledge of community resources, particularly for individuals without legal status;
    • Excellent organizational, verbal, written, and interpersonal communication skills.
    • Must have a valid driver's license, insurance, a clean driving record, and personal transportation.
    • Ability to prioritize duties independently, think strategically, and multi-task in a fast-paced environment;
    • Ability to work well independently and to lead a team;
    • Supervisory experience is highly preferred
    • Fluency in Spanish; proficiency in additional languages a plus.
    • Candidate must demonstrate a commitment to comply with mandatory state reporting requirement for child abuse and neglect;
    • Candidate must have dedication to the human rights of refugees, immigrants, asylum seekers and displaced people;
    • Candidate must pass a criminal background check that includes past history of conviction of child and sexual abuse;
    • Possess or be able to obtain CPR and basic first aid certification.
    • Desire to achieve Team Leader or Multi-team/Branch Leader certification (see competencies below).


    The YMCA of Greater Houston provides the following for full-time staff:


    • Highly competitive compensation
    • Generous and flexible PTO
    • Health, dental, and vision insurance
    • Long term disability, basic life insurance and other voluntary benefits
    • 403(B) retirement plan
    • Free YMCA membership


    The YMCA of Greater Houston provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local laws.


    This position is grant funded.

    This program requires its staff to be fully vaccinated for Covid-19.